The solution is created using Simbioz EMS on the Odoo Community/Enterprise Edition platform
Main functional features
Sales and cash management
- POS-terminal (Point of Sale) - fast cheque processing, integration with cash registers
- Payments - cash, bank cards, Google/Apple Pay, deferred payments
- Booking and reservations - customers can reserve a product at the nearest pharmacy
- Electronic receipts and fiscalisation - automatic generation of electronic receipts and integration with tax authorities
- Sales analytics - detailed reports on sales, popular products, average check
Internet pharmacy (e-commerce)
- Online catalogue - a convenient website with product search and filtering
- Checkout - fast purchase process, choice of payment and delivery method
- Delivery and pickup - integration with courier services, delivery from the nearest pharmacy
- Synchronisation of balances with physical pharmacies - customers see the current availability of goods
- Consultation with a pharmacist online - chat, video or bot assistant
- Automatic reminders - push notifications about the end of medicines, personal recommendations
- Loyalty programme - cashback, bonuses, personal discounts
Inventory and warehouse management
- Automated inventory accounting - controlling the movement of goods, forecasting needs
- Medicines expiry date - automatic notifications about the approaching expiry date.
- Inventory - quick scanning of barcodes.
- Automatic orders - the system analyses demand and generates orders to suppliers.
- Accounting of serial numbers and batches - control of compliance with pharmaceutical standards
CRM and customer management
- Single customer base - saving purchase history, personal discounts, recommendations
- SMS and email campaigns - order reminders, promotions
- Personalised bonus cards - discounts for regular customers, accumulative system
- Loyalty programmes - special offers for different categories of customers
Financial accounting and reporting
- Accounting automation - reporting, control of expenses and income
- Tax accounting - integration with fiscal authorities, automatic generation of declarations
- Payments to suppliers - controlling payments and arrears
- Analysis of financial indicators - profitability, average check, ROI
Supply chain and procurement management
- Procurement automation - forecasting needs, optimising stocks, selecting the best supplier offer
- Integration with suppliers - electronic document management, shipment control
- Supply planning - optimising delivery schedules
Interaction with state registers and certification
- Checking the licensing of goods - integration with the registers of the Ministry of Health and the State Service of Ukraine on Medicines and Drugs
- Electronic prescriptions - the ability to serve with electronic prescriptions
- Compliance with the law - control of illicit and prescription drugs
Integrations and mobile applications
- Mobile app for customers - ordering, tracking, consulting
- Integration with marketplaces - Tabletki.ua, Liki24 to expand sales channels
- Synchronisation with Opendatabot, Vchasno, IT telephony providers, mailing services
Marketing and analytics
- Big Data and customer behaviour analytics - personalised offers based on purchase history
- Targeted advertising - integration with Facebook Ads, Google Ads
- Automated promotions and discounts - personalise offers for different customer groups
- Geotargeting - offers and reminders for customers near pharmacies
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